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Comment by shmatt | Hacker News Reader

I had the pleasure of leading a project of migration from an old commerce stack to Salesforce Open Commerce. Terrible experience filled with empty promises, non-existant features, and suggestions to write complex hacks to create features that were promised as already built into their product.

They are great at signing CIO/CTOs up, but come migration and operations time they were an empty box of promises

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I had to implement a salesforce SDK a while back. It half worked, a bunch of things were broken, and it was an overall bad experience. We hopped on a call with someone from salesforce who was perplexed by all the bugs. Their sales rep was able to help though. Apparently, everything was fixed and working in the new SDK which the company hadn't paid for.

Great company.

My experience with Salesforce outside of sales orgs are it is used as an overly complex, bug-ridden phpMyAdmin

I had the same experience migrating to their CRM. Half of what they promised was technically possible, but oh, we actually need the next tier of licensing which was like 10x more per month than the licensing we were told would work. The other half, like you said, was hacky and "in development". It was an a absolute nightmare and made me look incompetent because I had to explain to my superiors that I was essentially lied to.

Is there a name for "when leadership makes an objectively terrible decision but then everyone has to put in double time making it a success ensuring leadership learns nothing?"

“Bankruptcy imminent”

"Management"

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