Yes, I have taken cross-country buses probably two dozen times, Amtrak only a dozen cross-country, another two dozen for shorter trips.
I finally got a roomette experience after Amtrak introduced the lottery for lower prices (and to fill empty seats). I really loved the roomette, and the reintroduction of the dining car (I'm old enough to remember when everyone got to dine...). If I had lots of money I would take it all the time.
But most of my experience with Amtrak is coach. On long trips, it's very hard to get comfortable when trying to rest/sleep. Even if you get a window seat (so somebody isn't waking you up to get up), and manage to find a good position to lay in, the whole train is shaking and bumping and banging at odd times, and the cabin is freezing. Add to that the coughing and talking on phones and everything else and it's not a great time. By the time you arrive the next day you feel like you've been in an MMA fight.
The bus is slightly better. It's still not comfortable, but the ride is much smoother, and generally it's a little quieter. You often get a straight shot for 2-5 hours of just steady movement and light rocking, and then a break where you can stretch your legs or use the bathroom (don't ever poop on the bus!). Sometimes they're late, sometimes they're not, and it's always chaos trying to figure out which gate is which route. But in general I don't feel as beaten up and tired after I finish the bus route.
The other reasons to use the bus is it goes where the train doesn't (we have extremely limited rail lines in the US), it's cheaper, and runs more frequently to more places. Buses also take highways where cell signal is available, so if you have a hotspot you have internet; on Amtrak the internet usually doesn't work and on longer trips there's often no cell signal. The bus is definitely a more fraught journey, but the train ride literally makes me feel worse. I guess it depends on the person.
I should add that Amtrak is going to be a much better experience (maybe the only choice, next to a plane) for people with disabilities or the elderly. Long-term parking is also often available at Amtrak facilities, unlike many bus depots. And I will say that the Amtrak quiet car is a thoughtful respite from noise, even if some people don't respect the rules. But I wouldn't travel on any of these lines without ear plugs and an eye mask.