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Comment by recursive | Hacker News Reader

It's also all about Taylor's exclusivity on repairing the machines.

Eh. Taylor doesn't fix the machines. You actually get a contract with an independent certified technician - quite often provided through the reseller who sold the machine.

Certified by a Taylor-accredited organization. The money all goes the same way. A distinction without a difference.

Taylor doesn't get paid for the vast majority of repairs. The money goes to the independent technician.

They make some money for replacement parts, but that's rarely more than the occasional o-ring.

> It's also all about Taylor's exclusivity on repairing the machines.

In context, it doesn’t matter whether Taylor is getting paid or Santa Claus is. The problem is that McDonald’s franchises were not able to fix them due to software locks.

Which means sometimes you buy replacement machines from Taylor

What is a franchising fee or other franchising requirements? The shop is paying them money for the ability to get money for the repairs. Don't be intellectually dishonest.

If Taylor accredits the technician, supplies the technician with proprietary tools for servicing Taylor devices, and furnishes them with replacement parts that can otherwise not be bought by consumers off the shelf - they are a Taylor employee. That is not independent repair, it is a racket.

25% of Taylor's revenue (at least 3 years ago) were parts and repair services. source - https://youtu.be/SrDEtSlqJC4?si=n_L87Fx3VWeEz9Xz&t=1261

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