Show HN: Microsoft Teams Ticketing System – Ticketing as a Service | Hacker News Reader

Show HN: Microsoft Teams Ticketing System – Ticketing as a Service

teamswork.app

21 pointsthisismarc41 comments

Hello HN community!

I’m excited to share Ticketing As A Service, a certified Microsoft Teams ticketing system designed to streamline service desk operations for any department. After working in IT and seeing the challenges of managing untracked requests, I created this solution to enhance productivity and efficiency for teams of any size or industry.

What is Ticketing As A Service? This app helps teams manage bug reports, incident tickets, and service requests seamlessly within Microsoft Teams. By centralizing and organizing these requests, it reduces response times and ensures nothing gets lost in the mix.

Our team saw that internal service requests—whether from HR, Marketing, Legal, or IT—could easily get lost in emails or chats. We wanted to create a tool that helps teams stay organized, resolve requests faster, and ensure everyone remains on the same page. That’s how Ticketing As A Service was born: a Microsoft Teams-integrated solution designed to simplify request management across any department.

Unlike other ticketing systems, our app is fully integrated within Microsoft Teams, leveraging the platform’s collaboration features. This keeps everything in one place, making it easier for teams to manage requests without switching between multiple tools.

To test the app, you will need a Microsoft Teams account, but you can try Ticketing As A Service for free. Just head over to our landing page and click Try it free: https://www.teamswork.app/best-microsoft-teams-ticketing-ser...

I’d love to hear your feedback or answer any questions! Feel free to share your thoughts or ask about specific use cases in the comments.

Thanks for checking it out, and I look forward to your insights!

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I don't like to have more Apps in Teams.

For example, when I have a Planner Task opened in Teams and I get a call the Task disappears without being saved in favor of the call.

I my opinion, Microsoft should stick to the core functionallity of Teams (communication) and should stop implementing a new browser/OS/platform for everything.

But good luck and success for your Ticketing System!

I am sure there are good reasons for using MSFT Teams, but as a user I passionately hate it -- how sluggish, confusing and unstable it is, so if anything using it Teams less would be better from my personal point of view.

Same experience when i had to switch to Slack. Confusing and weird. Its what you get used to. Teams was very slow and buggy before, but in the last 1-2y its actually stable and fast.

Teams consistently fucks up the formatting and the UI jumps all over the place. Chatting is a solved problem, I don't know how big corporations fail at this. Microsoft even had good chat programs like Messenger.

Yes, also when typing fast it somehow removes the first or last character sometimes which is really annoying! Skype doesn't have this issue.

I use it on Linux, and it's still bad. They recently removed the .deb version of Teams and now there is only a chrome version of the app. It is a bit more stable, but still not in any way comparable to slack

Looks neat but the nature of it being inside Teams would break it for us as a large proportion of tickets are raise because Teams isn't working properly for people!

Why does it mention HIPAA and RGPD? The URL is also "/best-microsoft-teams-ticketing-service-desk" so I guess that's some SEO thing.

We mention HIPAA and GDPR to address data privacy concerns for users in regulated industries, as we don't only target the IT sector. Since I couldn't share a direct link to the Microsoft Teams app store, I used the landing page URL as a workaround.

Never interested me in HIPAA before - I read the post and I found the last paragraph very cool:

> At present, there’s no certification in relation to HIPAA. The agencies that certify health technology don’t approve software or empower independent certifying authorities to accredit business associates or covered entities with a HIPAA attestation. Therefore, there is no official certification to say that we comply with HIPAA.

So everyone who puts this badge on the page is just doing the best effort thing?

Yes, but we did undergo the Microsoft Certification process, which includes independent verification of the effectiveness of our security, privacy, and compliance controls done by Microsoft.

This is the second show HN in two days that has posted SEO stuffed keyword links.

I hope this isn’t a growing trend.

I notice OP account was created 2 hours ago (as of 9:54 am UTC). Maybe enforce minimum karma to Show HN? 50 or 100 points should suffice to show someone is serious enough about a community to want to show something

FYI - Your website doesn't work on Firefox (the top nav bar) :)

CRM sounds interesting.

Top nav bar runs fine for me. Running FF 131.0.3 64bit on Windows 10.

It's a mobile issue I think, mobile Firefox.

I don't think it is a bug in Firefox for Android. I was able to reproduce similar behavior in Safari (iOS 18, iPhone SE 2020) and Google Chrome for Android.

For the readers: please keep scrolling past the vast nothingness until you hit the page contents.

I apologize. We did have some issues with the website's mobile version yesterday, but we've fixed it now. ;)

Nice!

Since sharepoint is also integrated with teams groups, its also very popular to do that too - and also run ticketing systems entirely in sharepoint (kinda ew but also kinda easy - but it depends how deep you want to go in the ecosystem!)

We use ClickUp (it's feature rich but slow and often very buggy) and I hate it for project management -- I'm also the person who decides what software we use in work. OPs is limited to Microsoft Teams so this is a non starter for us.

GitHub Projects, Linear, YouTrack, Plane and JIRA are all ones I have scribbled on my short list -- so far Linear seems to be magnetic north for me.

Anyone have suggestions that are good alternatives?

Do you have a list of the features you need/want?

Yeah -- and a some constraints. We don't want to spend any more than $10 per user per month and must support SSO for our Google workspace accounts. Other than that it's pretty much standard project management stuff for managing Sprints and hosting some docs.

Open source, lean and powerful (but sadly, ugly) https://www.projeqtor.org/en/

Can you share why it’s a non-starter for you to use app limited to Microsoft Teams?

Do you have any paying customers?

The premium plan has a quota of approx. 4 tickets per day which feels quite low for a tool used by a company. What happens when someone submits a ticket but the plan has used up the quota? Does it just get deleted?

The quotas all seem to be an order of magnitude too low.

Also cost per ticket gets more expensive in the higher price brackets, which you wouldn't expect!

Says here[1] you won't be able to create new tickets. Which is a bit surprising, I would have expected something usage-based with so few included. Like you get 100 included and then you pay per additional 100 or whatever.

Btw the quota link in the FAQ is broken, had to dig in the admin manual for find this page.

[1]: https://www.teamswork.app/post/how-teamswork-subscription-ma...

thanks for your feedback! :)

We do have paying customers, and since the premium plan is targeted for SMBs, we think it's enough. I'm open to suggestions about the quotas

I can only imagine how annoying it must be to have to switch between chat and apps like this ticketing system. You can't have both of them open, Teams doesn't have tabs.

Especially since it also helpfully forgets where you were when you switch back and forth (say you were reading something a few screens up in a chat).

And if you were actually editing something (say a task) and switch away, you will also have to start over when you go back.

Hi all, thanks for your feedback! There are some really interesting insights in the comments section. I apologize if it seemed SEO-purposed; my only intent is to make more people aware of our app and gather resourceful feedback :)

I can't find the price anywhere?

Keep scrolling down.

here is a screenshot. https://i.imgur.com/PINAuWx.png

OP, there should be a way to link to the pricing section, better than this mess I came up with (which will likely break with the next website update)

https://www.teamswork.app/best-microsoft-teams-ticketing-ser...

thank you for your feedback :)

"everything in one place" - sure

"in teams" - no thank you!

can you share why it's a turn off for you?

it's horribly slow, the interface is awful, there's no workflow, everything is just there somewhere, you have to be told where, it only works on bloody windows, and a few others I can't remember.

(retracted)

OP is not microsoft

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