There are rational reasons why people hate making and getting phone calls:
– Low audio quality means both participants have to repeat themselves a hundred times during a conversation. Or misunderstand what the other person said.
– Lack of visual connection makes it strange in comparison to talking to somebody in person.
– You will forget important details, with no way to recover them.
– Other people can listen in to the conversation.
– Most phone calls are unwanted, meaning that the phone ring has a negative response instinctively.
As for chat vs e-mail, I don't see any difference. They are in practice the exact same thing. Instant delivery, same method to write a reply, notifications on your device, etc.