Also recall that consumer agreements for Internet service never include a "CBR" or "committed bit rate". If you want your ISP to live up to a service contract, for availability and guaranteed download speeds, then you'll go to their Business-class unit and sign a contract for commercial service.
And you can prove that this is true: your ISP doesn't care if you can connect to anything except their head end. They will troubleshoot your modem, restart it, and work on the wiring between you and them, but they couldn't give a rat's ass if you can reach example.com or not.