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Comment by rahimnathwani | Hacker News Reader

  And the process of getting the money is reasonably straightforward.

Not always. The airlines often lie.

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At least in my experience, I asked for compensation 3 times and got the money in every case (with different companies: American Airlines, United and Lufthansa). But I agree the system could be improved further.

I've asked for compensation twice (Swiss and Air Canada) and gotten it once (Air Canada). Even the successful case wasn't resolved without many many emails.

I wasn't so lucky. KLM charged me twice for my ticket (probably because of connection issues when I was buying the ticket) and I wasn't able to get the money back from them because I was redirected between support and other departments, multiple times, and then getting ghosted...

Fortunately, I've used a debit card for the purchase, which made it possible to recover my funds by using chargeback.

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