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I get it but if you’re a solo founder without VC backing, completely free accounts are really difficult to support.

Free users can create a lot of support tickets. This could be good or bad.

Free users may never convert to paying, which isn’t ideal for bootstrapped ML business with expensive cloud costs.

Try Community Support (Forum/Discord/Slack, etc) for the free tier. Support Tickets/Email for Premium.

Creating features and fixing bugs based on Support feedback (Community Support or otherwise) may result in an amazing experience for the free tier, but not-as-good-as-it could be for your paid subscribers.

Wow, this really opened my eyes! I hadn’t thought about it from that perspective. hank you so much for helping me see that! I will completely remove subscription, change pricing model to credits, pay as you go.

I think it's better to continue give some free credits for new sign-ups.

I have to redo logic for credits system, so might take a time, how many credits you suggest would be helpful to test is properly?

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