Also, labor protection for white-caller workers is non-existent in India. Basic expectations like fixed working hours, 5-day weeks, paid overtime etc are luxuries only attributable to the absolute top cream of employers (which mostly tend to be non-Indian MNCs). Other basic things like 2-week notices, flexible retirement and paternal leaves are just straight-up absent, even in top employers.
1. Services
2. Products
The product companies's culture and environment are on-par with silicon valley and this includes a good pay as well.
Services is another matter. The fundamental issue is the business model. These companies earn revenue per person and hence the incentive is to over-staff or over-sell the people needed. There is no incentive to solve or be pro-active about customer's problems.
Hence the "leaving certificate" serves multiple purpose:
1. Person is not working elsewhere
2. Person has gracefully exited the employement and there not pending dues or conflicts.