This is sort of an existential question for their business. Chess.com currently operates one of the two major online chess platforms. Their top public-image controversy, going back years, is whether or not their anti-computer cheating methods are effective and accurate. (This question has even made it into the Wall Street Journal [1]). Their system is a "security by obscurity" type, which both relies on cheaters not knowing how it works, and asks paying customers to trust the company's claims, without evidence, that their competitive platform is fair and fundamentally sound.
I think this revelation is going to (rightly) enflame that debate—though you won't read much about it on chess.com's own blog.
[0] https://www.chess.com/news/view/shevchenko-svane-win-titled-... ("GMs Kirill Shevchenko and Frederik Svane are your winners for the October 8 editions of Titled Tuesday")
[1] https://news.ycombinator.com/item?id=33085649 ("Chess Investigation Finds U.S. Grandmaster ‘Likely Cheated’ More Than 100 Times (wsj.com)" (2022))