Yeah, gotta love the modern conveniences of fobbing your customers off to automated hell. Reminds me of my experience buying something on eBay without creating an account, having a problem with the item and no way to contact the company other than creating an eBay account and reaching out to the seller. Well, that went well as I was instantly blocked, terminated and told to never return. All I did was contact the seller with my order number, as presented by eBay, through eBay. The customer service drone was very unhelpful. Hope the OP has better luck with Google.