"then the MBAs got involved" is a cop-out, it's a systemic issue.
That's still an extremely blunt point. While we can imagine some alternative world where we all live in a communist utopia and the internet is the great free place it was in its early days, it's not so easy to build such a society. All the attempts I'm aware of either didn't scale (small, local communes) or were large-scale disasters resulting in the deaths of millions.
What we have now is no paradise, but it's not a disaster either. It's balanced on the razor's edge of disaster, however.
However you're right that "capitalism" encompasses many potential different varieties and actors. For example, family-owned businesses are equally "capitalism", but they don't show up much in this kind of product-degradation story.
Family owned businesses can be sold to private equity just like any other. Instant Pot was a family owned business started by the inventor and it was famously sold to private equity who then proceeded to raid its assets and bankrupt the company.
In contrast, I've never heard a complaint about a previously-respected product run by a private-equity firm that became ruined after it was taken private by a closely-held family business.
If I were to propose a cause, it would be the normalization of internet stuff being “free”.
[1]: https://old.reddit.com/r/youtube/comments/18ll7y6/i_have_you...
Basically, sell everything of value to make a quick buck is the guiding principle of our economy at present. It's the best way to get rich even though it ultimately makes society way worse off long term. We have to solve this on a fundamental level or things like Fandom will just keep happening.