The problem with Google’s security certifications, especially when compared to competitors like Salesforce and Microsoft, is how disorganized the process is. While these companies all require security reviews, Google’s approach seems particularly disorganized: if something goes wrong, there’s almost no one to contact for help.

The certifications themselves are valuable, but Google’s main issue lies in its poor communication and support. Third-party developers, even those paying $60k annually for re-certification, struggle to get timely responses or any at all.

What’s ironic is that the very partners handling these certifications often avoid using Google themselves because it’s “unreliable if something unusual happens.”

And that’s the crux of the issue—when things do go wrong or something unusual happens, it’s incredibly difficult to resolve.