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Years ago my tax return was flagged as a possible fraud case -- I believe a direct consequence of a big data breach. I had to go into my "local" IRS office and present my passport to prove indeed it was me. Decidedly not nice.

True to form, with an appointment I waited 3 hours at the office and watched the guard staff turn away countless people. Finally saw a person, gave then my passport, and finished in a minute.

I am going through that right now. IRS owes me 3 years of refunds, but I can't even get an appointment to see them. They hang up one when I call (after hours on hold), and won't let me just visit the local office. My current attempt is to work with my US Senators office.

That is very expensive. Offices all around the country with personnel. We are going to have to fund them instead of gripe about them to get that to happen.

Yeah, that is why I doubt it will happen. Maybe a website where you can sumbit an issue and have it resolved in a reasonable number of days would be fine.

they would make you wait for 3 hours queueing