Or, have the app call a pharmacy every month to refill prescriptions. For some drugs, the pharmacy requires a manual phone call to refill which gets very annoying.
So many use cases for this.
The IRS is notorious for resistance to tech change, don't be surprised if they unplug the phones and force you to walk in to ask your question.
What is the value add here? Save sometime for technocrats and technoadjacents for a whole of 3 years before victims of spam adapt?
Also this has been solved already just mail your question like the rest of mortals.
True to form, with an appointment I waited 3 hours at the office and watched the guard staff turn away countless people. Finally saw a person, gave then my passport, and finished in a minute.
The point if phone lines is to waste the client's time. Not to have the client waste their time.