They don't need to be loyal, they just need to be lazy, lazy enough to not want to learn a new technology and spend money + time switching to it. They won't move on to another CMS, because they don't care about WordPress tech industry drama and they don't know who Matt Mullenweg is. WordPress will continue to work just fine for them and they will continue not caring about an issue that will be forgotten about in a month. The vast, vast majority of people using WordPress think of it as an old, reliable, simple way to make a website, and nothing more.