Anymore customer service would result in Google writing my apps for me.
I was trying to get it to work and one of their developers looked at my code and helped me get it running.
Besides that it is trendy to pick on Google, I think that the problem people have had with customer support is mostly with ads.
On the other hand, I was managing the community for that same project through a Google Group, and one day the group simply disappeared for 24 hours or so -- it was as though the group had never existed, but couldn't be recreated. Then it popped into existence again, no explanation. There was absolutely no way to even ask for support, let alone get it.
My takeaway, was, I guess, the obvious one: if you're relying on a web service for something important to your business, you need an SLA. If you're getting a service for free, you should assume it might vanish one day and never come back, taking your data with it. (Especially with a company like Google that's known to let old products languish and to have no meaningful path for reporting problems. ) Sometimes that's OK, sometimes it's not.