"Heavy" use is just using what they pay for. If they can't guarantee that they should sell a lesser tier of service. Otherwise this is just fraud.
I don’t know what Cox is going on about, they need to get with the program.
I have the best ISP in the country. You can’t convince me otherwise.
It's a no-brainer for people who live in their coverage area, yet as you say, their coverage isn't complete.
But it's still $50 for 10Gb where offered.
They want to advertise their sevrice as meeting the federal broadband speed without having to actually build a network that can support it. That's fraud.
And a residential ISP would still be able to massively overcommit despite such a guarantee.