> Since all that Uber does is write an app
They not only wrote the app, but they host the service and charge the end customer - you aren't paying the driver, you pay uber, who clip the ticket and then pay the remainder on (less taxes) to the driver.
They not only wrote the app, but they host the service and charge the end customer - you aren't paying the driver, you pay uber, who clip the ticket and then pay the remainder on (less taxes) to the driver.
This is like saying "So if an employee of a hotel booked through Booking.com steals your laptop, Booking.com should be responsible?", where the answer is no. When you book on Booking.com or Airbnb you are freely choosing where you stay, and using the platform only as a marketplace.
However, in Uber's case, you are supposedly insured by uber, and you hire them to provide a service, which is then assigned to a driver. You can't choose the driver you get, or the car or whatever, so it's not a marketplace.
A case like Airbnb would also be any flight booking app like Expedia or Skyscanner, where you can see what multiple airlines offer and choose from them, and then book with the airline. If something happens, you file a claim or lawsuit against the airline.
Edit: I'm not talking about factual law, IANAL and I'm not in the US so there's that. I'm talking about what it _should_ be and what _would_ be fair.