By that logic--functioning as a champion of casual visitors--shouldn't Reddit start being responsive when a moderation team gets taken over by a new clique and starts banning most of the regulars?
As a personal side-gripe: Their anti-spam/appeals process is also broken: A frequent account in good standing for over a decade can get l shadowbanned (including all comments anybody else ever made in reply), have the appeal granted, and then nothing is fixed and there's no way to contact anybody because the appeals page falsely claims the account is normal.