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how is this different to all the other identical "we attached ChatGPT to a web app" competitors?

how do you ensure that companies don't use this to make it impossible to actually contact a human? or do you feel that isn't in scope for a product that's encouraging companies to make it impossible to contact a human?

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this one is designed for support agents - not to be customer facing. Whole goal is to make it more scalable to provide high-touch human-based support for teams who are keen on that.

Agree customer-facing AI has to be done in a tasteful and mindful way.

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