was this in the support copilot or our public-facing bot on our landing page? for my fyi what did you mean by 'failures' of the service, can look to create some content relating to that.
I first asked for "How to track failures" and it told me some code and how to look at analytics. Eventually I figured out that I had to explicitly track for hallucinations / up and down events etc.. so I was overly broad but was able to drill down and understand the system so maybe I was unclear but it taught me how your app works.
Ah understood. I can see how the term is a little fuzzy. Glad it highlighted how the product works though.