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Comment by natrius | Hacker News Reader

Regardless of the drama, I can't imagine buying anything from someone involved with WakeMate after the horrible experience the first time around. $50 spent, and it never succeeded in tracking a night of my sleep. There are other products out there these days that actually work.

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As another person who spent money on WakeMate but never got it work properly, I couldn't agree more. WakeMate was fraught with delays and the product they actually shipped looked nothing like their concept art or "prototype". Heck, they even shipped power adapters that were a fire hazard and never replaced them.

Sad that this latest shadiness from a (former?) WakeMate person doesn't surprise me in the least.

I never got my promised replacement power adapter either. I thought it was just me. :-(

I'm really sorry about that. We kept trying but never had the cash to source a replacement and get it re-certified for use with our product.

How much would it have cost to communicate that by email to customers that were waiting for a replacement?

The worst part, in my opinion, was the miserable communication. I had some contact with their support and they kept promising updates to their software over and over again. Of course, this never happened.

Ooof. I have nothing to do with Wakemate, but I'll admit that earlier in my career I've been on that end of situation -- overpromising and underdelivering on an already waaaaay overdue project. It sucks.

Do you mean products for sleep improvement? Which would you recommend?

I haven't used any others, but off the top of my head, I'm aware of Zeo and Fitbit. Find the Amazon pages for those, and more competitors will show up as recommendations.

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