Another way to say: for most software jobs, customer-facing downtime is downstream of a development skill issue that can+should be fixed.
Some (many?) employers make this difficult, and you should try to leave them.
Some (many?) employers make this difficult, and you should try to leave them.
What I mean to imply is that it is an issue that is naturally fixed by improved development, and that fixing does require development skill, but the organization can hamstring their developers to prevent them fixing the issue even if they could.