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Hahahaha! Have you ever done any customer support!? This is not how it works.

Well this is about allowing customer supplied ONT, not supporting them. As in, you have to follow upgrade procedures announced X days in advance, etc.

In theory yes. In practice that might work that way if ~5% of your users are in that situation. If ~50% of your user base is running on a legacy protocol and you're running into Churn risks, the company is going to re-evaluate if they want to retire the old protocol.

There _is_ a reason even legacy cable TV and ancient DOCSIS channels are still being available in many countries because actually retiring a lot of old modems has shown to be risky to the business.

I mean you're right in general- but we're talking about a subset of customers that want to mess with their own fiber connection.

That's either a horde that understands the issue, or is an even smaller subset that is going to be a pita anyway.

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