The problem is surmountable in narrow cases in a quite easy, if for some reason non-obvious, way:
ditch the battery and plug it in to AC power. This would also give it extra carrying capacity, bringing it up to, say, to 10kg. Now this still isn't much, and it would be compromising stability a bit (especially outdoors) due to reduced inertia, but I can think of couple narrow applications:
- Actually carry stuff up the stairs. Sure, lifts and wheelchair lifts already exist, but not everywhere. If the proliferation of cars over the last century taught us anything, it's that worse solutions that require less or zero construction changes on-site win. Classic "worse is better".
- Ferry light cargo across long but thin stretches of impassable terrain. Think military or EMTs moving supplies back and forth over a river, construction crew moving small stuff up the steep mountainside. Sure, there exist solutions for this already, but they're bulkier and more expensive to set up; for the drone, all you need is a generator and a long power cable.
(Yes, I'm stretching credulity here a bit. Yes, this particular product makes little sense as-is, but the idea of a stabilized drone platform isn't, in general, entirely bad.)
Side question: what if they replaced the batteries and electric motors with gas tanks and an ICE? Maybe that could give it more useful carrying capacity, at the expense of noise and being unsexy to modern environmental sensibilities.