Amazon says workers must be in the office. The UK government disagrees
bbc.co.uk
bbc.co.uk
Yes, that's a good thing because you have searchable history [1] and can communicate asynchronously without interrupting anyone :)
[1] Although that may be bad for CYA purposes.
At my WFH job, I spent a lot of time searching Slack, and reading through documentation which had been distilled from Slack conversations. I learned a lot faster than I have, so far, at this job.
It’s a huge drag on their efficiency, in person or remote, and hurts hiring because they struggle to provide even a handful of of remote days per year in a market where every office worker I know (aside from here) is at least hybrid-leaning-remote (and most office workers I know aren’t in tech, nor is this a tech company). They have no idea that it’s bad, though.
I try to encourage public (or group) chats but I _think_ people, especially juniors or new-joiners, are reluctant to look unknowledgeable.
For some things, I've explicitly told people: "can you copy and paste this question in our support channel, so I can answer there?" But for a lot of things, I've just accepted that this is the new normal, and for some of it, I even understand why it is the way it is.
And god help you if your org also has a short chat retention policy.
Spoiler alert: He was one of, if not the worst, manager I have ever had because, surprise! he was awful in every other dimension as well.
The problem with chat-based solutions is people get lazy in articulation. So instead of a cohesive idea it’s spread across a giant thread. And instead of actually creating a proper document, it’s easy to say, “Meh, I’ll do it later it’s in slack.” But then it never gets done, and the info is privy to only those in the conversation.
It can be good or bad either way, but there’s no substitute for in-person communication; and there’s no substitute for a thoughtfully constructed document.
Seems like an actual use case for LLMs. Yeah I understand the potential issues but (worst case) confusing documentation with some errors and flawed assumptions yet proper citation and sources (so it can be manually improved and eventually turned into thoughtfully constructed document) seems better than having no docs or entirely outdated ones.
But after that, it's a real tradeoff. You can't just expect people to create and publish meeting notes when they catch a senior in the hallway and get an explanation they need, even if it would help others in their situation (or help themselves, in 6 months when they need to do that again and can't quite remember the steps (Unless their mentor modeled this important skill, I guess?)). https://www.lesswrong.com/posts/reitXJgJXFzKpdKyd/beware-tri...
So after this kind of conversation I would compose a short email to him, "As agreed during the conversation today, I will do this and that within given period." He hated these emails, I could tell. I'm so glad this shit-show is over.
Great for bad/mediocre managers, horrible for workers.
My boss at this point understands that he's often putting me in a double or triple bind, but is obligated to do so and is never going to get approval for not doing so; My attempts to acquire verbal directives as to priority are met with "figure it out" and a grin. But then he's also extremely forgiving about accountability, doesn't attempt to apply metrics, because he understands that I'm going to be working on it all day anyway.
Sometimes the bureaucratic style, enforced from the top down, is "Ask for unreasonable things in order to attain reasonable outcomes".
I do not work with life-critical systems, where this sort of thing absolutely would not fly.
Seems like at this point, you two have trust which has been built up based on respect/maturity, evidence of honesty/sincerity and delivery. You two are more or less a well oiled machine.
Works for bosses and more importantly for customers who may not even know how to define the work properly.
A work from home full time and don’t want to go back to the office, but the periodic need for unscheduled ad-hoc communication is absolutely the most exhausting part of it.
There’s a balance here, as the 15 minute conversation is often a 45 minute disruption for the target and often the people around them. The other challenge is in my experience the trade off wasn’t “this information cannot be obtained any other way” but more along the lines of “it’s easier to walk over than read the documentation/make any attempt to answer the question on my own”.
Asynchronous shifts the downsides to the person asking, so people tend to have strong opinions if they tend to be on one of those sides a lot more than the other.
Sure, but that’s going to impact the claimed time differential if you have to schedule it and wait.
I think both approaches have their merits but unless you’re in a group focused on the same goals I prefer the approach of trying to solve it yourself and trying an asynchronous message first, possibly turning into synchronous if needed, because the first two steps don’t have dependencies and will make the last more productive.
I mean you ask away... asynchronously... then do some other task or part of task that doesn't require the blocker. By the time you're done with that you may have your answer or whoever's attention that you need.
I fucking hate this, it's less disrupting for you but the person you asked might be like me and need another 15-30 min to get back into the same focus state they were before your question came through.
If you think it's hard to go do something else while you are waiting for a response to not lose context the same applies to the other side, it can be hard to get back into the context they were pulled from.
At least with async communication I can reply when I get unfocused or finish what I was working on, even just saying "sorry, can't answer you right now" when in a state of deep focus takes me out of that state...
It's extremely exhausting being the person who gets asked multiple times a day about things outside of the current context, switching them to answer your inquiries is not effortless, it just looks that way to you.
Few months or weeks is fine. Everything else is just contributing to noise. Slack started when Snapchat introduced disappearing stories.
The packages were tailored for greenhorns, as low as possible to be enough for junior engineers to leave quickly. It was obvious again, that the return to the office for older and experienced folks will cause natural attrition and some 5% of expensive people will leave without severance package by quitting like I did. 200 got packages, 300 quit voluntarily. It was one third of workforce in that particular location. I heard it was celebrated as a success in the highest floor.
For big organizations these high performers are not important. Good presenters are what matters. Things are achieved by a mass. Sometimes having few departments to do basically the same development. Because somebody on the top of command chain didn’t align properly. Or higher ups just don’t care.
OTOH, constructive dismissal programs such as RTO preserves their access to H-1B workers.
In particular if you are a startup and can all fit in one meeting room, the opportunity cost of going remote is huge. For huge companies that need to train lots of new grads, remote can be painful for other reasons. But there are benefits too, and the optimal decision is going to depend on the company culture and work style.
I think it’s a terrible idea for government to step in and define universal rights to flexible work; this is a place where labor supply and demand should price in the preferences.
I think it depends a lot on the company. If your company was remote to begin with and you go hybrid, unless you happen to have team mates who are local to you, it's very possible you'll still never meet them in the office.
This place I'm at recently mentioned if you're > 50 miles from an office and within a 3 hour 1-way commute it's expected you go into the office at least once a month.
No one from my team is near the office I'd go to, I'd basically be working alone in an open floor style layout while I work remotely with my team mates in the same way I would at home.
Except now there's an extra 4 hour round trip commute and $65 cost ($40 train + 2 meals for a 14 hour day) per visit. Over the year that's $780 and 6 extra work days from travel time just to go in once a month.
I have been working remote for about 7 years now. In my current job, I haven't met anyone in person, nor have I shown my face in any of the meetings. Despite this, I am working well with my team.
Of course there is middle management who have nothing better to do than micro manage and schedule calls. So they have now started making noise about people not being on camera.
This is a ploy by Amazon to force people to quit. Nothing else. All this talk about "innovate, collaborate, connect..." - these are just empty, meaningless buzz words from middle management who somehow need to justify their paycheck.
Even if there are some miniscule advantages of going to office, they are vastly outnumbered by the advantages of working from home. I am just a code monkey, not a dentist or a veterinarian, makes zero sense to spend two hours (or more) a day in commute, clogging traffic and being in a bad mood even before reaching the office.
The article doesn’t cover why Amazon is doing it. I suspect their motive isn’t the things the UK gov is suggesting.
I've read, in numerous places, that Amazon is attempting to use this as a way to alter their finances. To draw people into locations with tax advantages, reduce staff count without paying severance, etc.
I go on site 3-5 days per month, and I always connect more (more than 0) with people outside my team and happens, even on work related topics which enable new interesting findings and what not.
It helps that the company where I work has a culture that make people want to go to the offices even if they are not required to do so. There are pics days when the office is full because people want to see each others, then they are free to remote work any time it is wanted/needed.
Which wouldn't match my experience. It is exactly the opposite unless you count being present physically somewhere as work.
Also though - studies have been conducted and companies shrinking days to 4 whilst keeping 5 days have seen an increase in/same productivity.
So, depends on whether the company is after results or presenteeism.
While YouTube binging days happen, in general there's a higher expectations for results and more pressure.
At the office you could do 2000 breaks for coffee and smoke and it was more relaxed. If I was missing at my desk people would assume I was in a meeting or had some call or was on a break.
But online? Don't answer someone in 30/40 minutes and there was an instant assumption you were not working.
I don't believe that remote working is for everyone, it's tough, and I believe that many are less productive (countless coworkers I could see playing videogames on discord during the day). They pay the price at some point, but I don't judge.
But for many others the reality is tougher than office days.
Especially the first 18 months after COVID hit were hell for me.
That's not even counting the mental toll of isolation and lower socialization. Again, good remote work is not for everyone and I understand companies that oppose it.
But I don't share any view implying that it's less productive or less stressful, in many many ways it isn't.
Simply being present physically counts as work now I guess.
One of our well respected product owners was always so very busy, with back to back meetings when working in office. Then we started WFH and all figured out she was a Costanza - all those meetings were her way of looking important, while everyone routed work around her.
On the other hand, some of our more neurodivergent engineers benefited from the rigidity of sitting at a desk where they are too afraid to pick up their Switch and just game.
Swings and roundabouts.
The social aspects that have nothing to do with working or productivity. What comes with that though are massive distractions that don't exist remote.
I suspect the productive workers are much more productive remote and the unproductive workers are equally unproductive. The big difference is that the unproductive workers don't have to pretend to be working like they do in the office but at least they aren't such a distraction to the productive workers.
Yes, it can be effective to deploy such methods over the limited physical access to employees, but ultimately it is an unsustainable method of control that arguably breeds a cohort of disinterested middle managers over time. A successful organization for its goals has the most motivated workers, needless of such methods of control.