This would be a valid response if first party parts were easily available to be bought directly from manufacturers.
TLDW Apple has slow response times. Not all parts are available. Parts are super expensive. Liability with heavy NDA's.
Because looking at the repair site it looks pretty comprehensive and you can even hire everything you need for $49 a week.
I recently replaced an iPhone 12 Pro Max battery myself at home for £44 rather than the £85 Apple charges to do it for me. All I had to do was send them my old battery. No NDAs or sketchy agreements.