Yeah.

In some rare cases there's a direct feedback button in the product itself. Then usually you don't get the response, but at least your remarks are read by someone. Or at least that's the impression I get.

As a positive example - check out the new commit view page in GitHub which they are currently rolling out. There's a Feedback button which goes to a *public* discussion page with voting and comments. One can tell they are really into listening the feedback. And that's something. At least one of the miracles for free.