The problem was that they were so ingrained with the Windows experience that they were resistant to change. They had their way of doing things and whenever I presented them with alternatives they would refuse to change, no matter how I presented it. Textbook examples were things like switching from Internet Explorer 6 to Firefox. They just would refuse to adapt.

When I switched them over to Mac they treated it like a newborn baby. They wanted my input on everything. They were so much more receptive to change because they had never used a Mac before.

Human beings are just so resistant to change and when they were learning how to use a computer in the 90s the user experience could be really grating. It seems like they just latched onto what worked and refused to let go.