We have to use Jira at my current workplace and it's so complicated. Pivotal Tracker, which I used at previous workplace, was so simple and focused. Sad to hear it's shutting down!
Looking at it 16 years later, and… what is this nonsense? It’s so customizable that it’s loaded with footguns.
TL;DR it's so completely customizable that it's more like a DIY project management toolkit. Pivotal and Linear have/had a more opinionated approach: "here's how you manage projects. Good luck and have fun!" Jira almost seems to push otherwise rational people to build the most baroque processes imaginable.
PM's gotta justify their jobs somehow.
It's just that I've never worked with someone I considered a good PM who loved Jira. The great ones wouldn't care if we did all the planning on papyrus because they were more concerned with getting things done than documenting them in excruciating detail.
Then, someone I believe decided to make a "Bugzilla in Java", because they didn't like Perl (reasonable).
But whoever that was didn't have the deep knowledge of how the thing was supposed to be used. Lacking that insight, they created a "Swiss Army Chainsaw", implementing simultaneously everything, and nothing.
Next, some MBAs got hold of the thing, and made everything 10X worse.
Meanwhile, Bugzilla is still the same and still the best software project management tool, if you know how it's intended to be used.
https://confluence.atlassian.com/plugins/servlet/mobile?cont...
> We originally used Bugzilla for bug tracking and the developers in the office started calling it by the Japanese name for Godzilla, Gojira (the original black-and-white Japanese Godzilla films are also office favourites). As we developed our own bug tracker, and then it became an issue tracker, the name stuck, but the Go got dropped - hence JIRA.