I am on a watch-list too because of a recent problem with a broken package with only one item out of two inside. It was clearly a too light packaging for a heavy item with sharp corners. The only other problem I had was a warranty claim 5 years ago.

My account is not closed (but they "reserve the right to close it" anytime). I am glad I have no kindle or DRM stuff...

I tried to get an explanation, but just got a robot email.

I will never buy there anymore. Even if some stuff are hard to find elsewhere