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> want it to be an automation technology

They want it to be a wage reduction technology. Everything else you've noticed is a direct consequence of this, and only this, so the analysis doesn't actually need to be any deeper than that.

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Business culture's tribal knowledge about technology seems to have by and large devolved into wanting only bossware, that all gizmos should function as a means of controlling their suppliers, their labor force, or their customers. I think this is a good sign that the current economic incentives aren't functioning in a desirable way for most people and this needs significant intervention

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