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I used the app briefly a few months prior to their discovery. The app was riddled with bugs. Things like chats not loading (received the push notification, but in the app not visible until force quit/reload). I’m not surprised it took them so long to remediate. I would guess a shoestring contractor dev team.

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This is what happens when both founders are not technical. I use the app and it was obvious from day one it’s been designed and implemented by the lowest bidder.

Not necessarily the lowest bidder. It's quite easy for a consulting company that is bad at development to make a convincing pitch to a nontechnical founder as long as they're better at sales than they are at development.

Replace ‘founder’ with organization

The founder used attend node.js events in London. Not sure why you think he’s non technical.

Attending node.js events does not mean you are technical. A lot of people, I would say most people in my experience, go those events to connect with technical talent.

Because a technical person would immediately find all of the glaring flaws and issues with their app and fix it promptly. Unless they’re incompetent. Which might be worse than non-technical.

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