Uber drivers in Kenya are ignoring the app and charging their own rates
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But this behavior of taxi drivers that would rather do one drive in 2 hours instead of 2 rides, and they make approximately the same amount of money - that is what created Uber/Lyft. Passengers frustration with the taxis.
And I had bad experiences with Uber/Lyft and with Taxi. Cars can be filthy. But what I need: easy way to order a car, know exactly how much I am going to pay (estimate is fine with adjustment to changing traffic/time), what I don't want - not knowing if they will decide to charge me between 50-300 EUR/USD. That is not an estimate.
Do you mean meter manipulation? I think that's pretty hard at least in the places I've taken taxis in. What's much more common for taxis (and much harder to prove) is taking a circuitous/slower route on purpose.
>But what I need: easy way to order a car, know exactly how much I am going to pay
Same for me, and Uber has been hit and miss on both lately.
I've both had drivers cancel on me (or even ask me to cancel so they don't take the Whuffie hit) because they don't want to go to some place, and drivers taking detours for which Uber would later charge me (as "unexpected extra time").
Why? They are not providing anything real service in this case.
As with any gig work, the payout drops down to horrible levels once the company is established and has no real competitors. This may explain why some drivers now want to avoid Uber for longer rides.
They connected the driver to the passenger, and negotiated an acceptable rate between both. They build and maintain the infrastructure necessary to make this happen quickly and reliably at global scale.
If that’s not a valuable service, drivers and passengers wouldn’t rely on it. But they do.
It seems you want to use the service, and just don’t want to pay for it.
Taxi drivers and their schemes are half the reason people use Uber, it's certainly the reason I do.
This happens here in the US as well. Especially for food delivery apps, the driver shown on the app will rarely be the person who actually does the delivery. This is because people create accounts and sell them to others who don't have legal status, and take a cut of their earnings.
Why do I have to wait for, and find, my specific Uber/Lyft out of a sea of otherwise identical ones that are all in each other's way, all while idling and wasting tons of fuel? (I know that the legal answer is "taxi medallions"; that doesn't make it any less absurd.)
2. The driver can choose the areas they want to drive in.
3. Cars can wait in an airport parking lot until they are needed and not crowd the terminal.
It is a perfectly efficient model.
I'd be willing to pay extra to just get whatever car is right there. I really couldn't care less about most of these modes, and I doubt that the vast majority of other passengers do either (maybe with the exception of a child seat).
> It is a perfectly efficient model.
You've clearly never been to JFK then.
> I'd be willing to pay extra to just get whatever car is right there
So then just go to the taxi stand? Why even call an Uber?
Uber/Lyft could allocate the "new car in" slots using whatever mechanism they currently use to match riders to drivers.
Having to find "my" car is just completely backwards in the airport scenario, at least at times of high usage.
What is that reason, and why are things handled so differently for taxis?
In most cases it's a simple capacity problem. Taxis have to be hailed physically, and there are already reserved taxi stands at every airport. There's no reason for that to change.
A more efficient stable state is clearly not being reached through market forces, but since there will never be agreement on whether that's due to too little (get rid of the medallions!) or too much market liberalization (ban the rideshares!!), and the only thing everybody can agree on is that a public transit solution is impossible, I don't see any way out.
I've never heard anything this stupid.
I've only encountered the following two airport systems:
1) There's a queue of taxis and people coming out go to the first one.
2) There's a queue of people, and an airport person tells you when you can go to the next taxi.
Depending on whether there's too many people or too many taxis.
Yes, I travel to/from US airports all the time. This is based on my personal experiences there.
Admittedly, there are some where it does work a bit better (NYC does seem to be particularly bad, but fortunately at least JFK has the AirTrain; EWR seems to be giving up on theirs).
But all in all, the experience is notably worse than in most other countries I've been to.
I may be misunderstanding your comment, but you're saying you've never heard of online rideshare apps like Uber and Lyft?
Elsewhere, Uber is just not great compared to taxis, and supply can be minimal:
I've had to take an Uber recently for work [1] , and I effectively had a choice between one driver that would ask me to please cancel from my side because they didn't want to go to the airport, and another driver already at the airport (with Uber blatantly lying that they'd be here to pick me up in "10 minutes", when the ride takes 30 without traffic).
[1] Expensing a taxi invoice is more of a hassle. On top of that, often the card terminal mysteriously and completely unexpectedly breaks down at the end of the ride in taxis in some places, and expensing cash payments is even harder.
Yeah, exactly.
When friends or family go to the airport, I drive them.
When I go to the airport, I take the metro. It's a 5 minute walk from home, and the metro stops inside the airport.
But they were banned in my country years ago.
Taxis and humans queue up against each other in the countries I've went to.
Why do they care about increased traffic and increased pollution if they aren't the ones hiring extra staties to manage the chaos?
I think this really is an artifact of the taxi medallion system which regulates private car transportation differently depending on the way you hail it, for largely historical reasons. (Taxis that you can just flag down used to be much more profitable, to the point where a license for that used to go for more than a million USD in NYC.)
Some will get around this with fake IDs, or at one point, simply setting their own photo on the driver profile page that doesn't match the drivers license photo.
https://www.wired.com/story/priscila-queen-of-the-rideshare-...
From an economic perspective it's kind of fascinating that lying and cheating drivers appear to be the natural equilibrium state of the taxicab market; Uber temporarily disrupted this dynamic but could not actually eliminate it, and it is now reasserting itself after a period of turbulence.
As long as you can (1) tap a button on your phone and have a taxi show up in front of you in minutes and (2) pay by credit card and not have the driver rip you off by taking a longer route, it will continue to be infinitely better than the pre-Uber status quo.
I've had that happen with Uber more than once.
The app now just seems to automatically "recalculate the fare" due to an "unexpectedly longer route or travel time", i.e. it's actively enabling this type of scam!
Likely only real way to make market mostly workable is setting reasonable cap on rates and controlling amount of cheap to acquire licences, but disallow transfers.
I heard Google and Microsoft spent bilions on EU lobby.
That way, the politicians can look down on other governments for the lack of sophistication in their corruption.
This is an interesting sci-fi premise, but hard to imagine.
You're describing people without a civics education. Bribes (direct or promised after term), campaign contributions (direct and via PACs) and lobbying (direct and paid) are categorically distinct.
Source? (My search keeps turning up Tip O'Neill.)
https://www.americanprogress.org/article/sen-ted-cruzs-no-ta...
https://www.skadden.com/insights/publications/2024/07/us-sup...
corporate would like you to find the difference between these two photos
I couldn't care less as what my ride is regulated or operated, but I do appreciate the fare being known upfront. (For what it's worth, Uber is quickly eroding this advantage themselves by automatically charging a surcharge in case a driver takes a more circuitous route, just like in good old taxi days.)
1 even started the trip without me in the car and said it was an accident.
Uber support didn’t care about that or the GPS spoofing.
In Istanbul, there are a few things to watch out for but Uber is still a million times better than calling a random taxi. Part of it is because taxis in Istanbul are surprisingly cheap and it encourages bad behavior. During peak times in the most busy places, Uber drivers may cancel on you if the ride is short. Whatever happens, Uber support in Turkey has been very responsive to me. So I have to give them credit for that.
We had a horrendous taxi market in Ukraine, before Uber. We knew Uber is coming for about a couple years prior to the first ride, so the market decided to prepare.
Cut to Uber opening in Kiev: they have managed not only to get the worst drivers (drug addicts, drunk people, outright fake accounts, etc), but they have pushed the bar far lower. There weren't a taxi service as bad as Uber ever before.
OTOH, one of the previously worst services decided to preemptively compete with Uber and became one of the best I have ever used. Perfect cars, excellent drivers, top-notch service and support, incredibly, unbelievably good.
So there's that.
So, in this case, Uber receives little blowback and passes it directly on to the riders who are either unaware, uncaring and/or willing to deal w/the drivers negotiating on top of the advertised rates.
e: corrected spelling of blowback; whoops
They have to keep taking an 'L' specifically because there is extreme efficiency in price information discoverability in a commodity market.
Explaining:
Some background info: - almost all drivers are signed up with all services [ ie i) Lyft, Uber - which are global & ii) Faras, Bolt which are international but Africa only I think ]
- riders have all apps and will price shop on every single app before booking a trip because it will be the same freaking vehicle and driver (ie literally the same service because of item above)
- ride prices are pretty expensive relative to local earnings: take for example, that first item (Minimum to and from JKIA, which is the main airport in Nairobi). It is 1000kshs which is about $8 - not a big amount in the west but is a bit of coin in Kenya - a day;. If I can get the same ride for $6, it is kind of a big deal because it means I can maybe also get a meal from the ride savings - estimates say apps takes 30% (20% commission and 10% booking fee) and this is off the top of the payment
So, the rides are a fungible commodity. It is the same ride, all you are choosing is whom to buy it from
Consider Bob looking for a ride to the airport: he looks at all 4 apps ( Uber, Lyft, Faras and Bolt), finds the cheapest one (Alice, on say the app HNewsRides) at Kshs 800 (~$6) and books that (since it is the same freaking car and driver as all drivers all use all the apps! Note that they can also sorta see - based on proximity and time to arrival for pickup - that the same ride with Alice would cost Kshs 900 on AppA, Kshs 1000 on AppB, Kshs 950 on AppD etc )
Even worse, after Bob has taken a couple of rides with Alice, and they know each other a little better, they will establish a relationship and exchange phone numbers so that Bob will just reach out to Alice directly and cut out the middle man ( apps ) because Alice will charge them the app amount less say 25% (because there is no cut for the app now). Bob gets a 10%-20% discount on the ride and Alice (the driver ) gets 20% more for the ride. This means that apps have to cut prices again to compete ad infinatum till every ride is free (or the apps are paying riders to get market share and then jack prices, which they have done )
So, the real problem is extreme information availability and a multitude of players. If there were just one or two apps, price management is easier but with 4+ players, price competition is the name of the game.
About the "it will be the same driver and vehicle" thing: this is a quirk of the Kenyan market. If an ride is showing as less than 5 mins away from you on all apps, it is likely to be a situation where it is just one specific car and driver across all apps. Nairobi has horrendous all day traffic. Really bad. Think your worst nightmare traffic and multiply by two. Two cars separated by as little as 1 mile could have as much as a 10 min difference in estimated arrival times because of traffic. So, if a vehicle says "5 mins away" in 4 different apps, you can relatively safely assume it is the same vehicle listed on across all apps.
Passengers are paying the drivers directly ( and the drivers then passing on the apps share on to them - the 30% in commission and booking fee ) because when the passengers pay outside the rideshare app, the app portion becomes payable to the app.
Passengers pay outside the app because mobile money is ubiquitous in Kenya (mobile phone to mobile phone micropayments called MPESA): it is used even more frequently than cash
[0] (Bloomberg) https://secondmeasure.com/datapoints/rideshare-industry-over...
Higher rates make it easier for competition to set up alternatives and let the free market do its job.
Markets aren’t perfectly competitive, participants don’t have perfect information, etc.
If Uber (or others) actually charged what it would really cost to perform the service, pay a fair wage, etc - the resulting price would be so high that the average user wouldn't accept it.
The only way they've been able to get any interest at all is by finding every possible way of keeping the price way lower than it should be. Mostly be underpaying drivers.
At that time everything was going through the app like normal, but I did find that most drivers would call you to confirm the pickup or destination spots to be sure. I don't recall many if any cancellations.
A longer 52km ride is about 38 bucks.
It’s cheap by western. Not sure how it fares against other comparable countries.
This is just taxis doing what taxis always eventually do. This whole gimmick of "we can't afford to live at these rates" is just whining because they don't like their earnings at the end of the day. I'm all for a fair price that takes into account all the costs involved and a fair margin ontop so it's a livable and respectful wage. But what Taxis eventually do is not it, they want a certain lifestyle and salary that they've been used to before ride-shares came about, and they'll eventually get violent (like they did here in SA) till they get it. Fun story, I was in an Uber here once and got chased-down by an angry taxi driver when they saw me being picked up by an Uber driver from a "protected" tourist spot.
If I am quoted a rate, I expect to pay that rate.
"A-- resorted to extreme violence in the face of resistance to corruption. Will not use again"
You're probably going to be some level of taller/wider/stronger than the driver too if you're a western tourist in a developing country. I've ridden in thousands of developing country cabs. Most drivers are normal people just trying to get by and won't try anything.