Google's AI Will Help Decide Whether Unemployed Workers Get Benefits

tl;dr

Nevada plans to launch a generative AI system powered by Google that will analyze transcripts of unemployment appeals hearings and issue recommendations to human referees about whether or not claimants should receive benefits.

The system will use Google's Vertex AI studio to create a retrieval-augmented generation (RAG) model, which will draw on a database of Nevada unemployment law and previous appeals cases. Proponents argue that if done correctly, AI automation can address some of the problems that caused life-altering delays for unemployed Nevadans during the pandemic.