Manufacturer didn't consider this an interesting defect and refused to swap out-of-warranty. The lack of give-a-shit in appliances is becoming apparent.
Have you contacted anyone other than the manufacturer?
Because most budget name brand kitchen appliances are just rebadged Haier/Midea OEM designs. I know HN has a hate boner for Samsung and LG appliances but for me they seem to be the most trustworthy budget appliances since at least they have their own designs instead of rebadging Chinese OEM ones like the rest.
Sure, if you have money you can go with a reputable brand like Bosch & Siemens, and if you have even more money you can go with Miele, but for one, not everyone has money, and two, I've even noticed even Bosch appliances made in Germany still have some issues due to poor design.
Just FTR they're exactly the same -- "BSH Hausgeräte GmbH" -- with just a different label on it. ... And I didn't have a single good experience in the last years, IMO they're designed for planned obsolescence.
E.g. my premium Bosch Hand mixer broke after 2.5 years. Afterwards I bought a >35 years old used RG28e for half the price and it's still going stronger than the Bosch ever was, 5 years later.
> if you have even more money you can go with Miele
If you buy cheap (or uninformed) you most likely buy at least twice.
It’s like buying a car, the moment an automaker starts adding long lists of exclusions to their extended warranties, you just know their quality is going down.
Basically, they were really good at building big devices/projects requiring state-orchestration of capital, like their space program, and many military projects like the T-34 and MiG-19. And turning rivers around in their tracks to build gigantic hydroelectric dams and so on.
But apparently that model does work so well when applied to consumer devices. That, and plus the fact that their population was generally too poor to buy them, is what kept them falling ever behind. The Soviets and their client states did make valiant efforts, but they tended to cost huge amounts of state capital, and for that and other reasons they never panned out.
For example the GDR once thought it could reverse its fortunes by devoting its capital and brainpower into the development of ground-breaking microchip (the U61000) that it hoped would take the Western market by storm. A brilliant achievement it was, but the production economics were never viable (from WP):
From 1977 the attempt to achieve a competitive edge in microchips against the research and development resources of the entire western world – in a state of just 16 million people – was perhaps always doomed to failure, but swallowed increasing amounts of internal resources and hard currency. GDR was some five to eight years behind the leading producers of USA and Japan. To produce one 64kb chip cost 40 marks, while in the West it cost 4.50 marks. To produce one 256kb chip cost 534 marks, while in the West it cost 5.00 to 7.00 marks.[2]
Thinking about this makes me nostalgic for the day when this was how competing empires once sought to attain supremacy over the other, and leave them in the dust.
In any case it's important to keep in mind that it definitely isn't a Western-style capitalist system (in either practice or its ideology). Whatever the current reality, it's very quite significant that the CCP strenuously maintains the song and dance that it will still bloom into a "true" socialist/communist system someday:
The Chinese government maintains that these reforms are actually the primary stage of socialism[97] and the Chinese Communist Party remains nominally dedicated to establishing a socialist society and subsequently developing into full communism.[98] This was reiterated by Xi Jinping at the 2023 G20 New Delhi summit.
A week later, I heard back:
> [...] The product or particular concern that you describe does not fall within CPSC’s jurisdiction. You may wish to contact the agencies listed below, which we believe can best handle your concern.
> U.S. Food and Drug Administration Center for Devices and Radiological Health Document Control Center – WO66-G609 10903 New Hampshire Avenue Silver Spring, MD 20993-0002
> https://www.fda.gov/radiation-emitting-products/getting-radi... [...]
(BTW, I suspect the process apparently not forwarding a report between two agencies will result in some problems falling through the cracks. And it did, in this case, since I stopped holding the defective unit (I'd asked in my report that they let me know if they wanted to examine it), returned it to the store, and never looked into starting over the reporting process with a different agency.)
The only fix was to unplug it then swap the logic board. Once it happened again with the new board we threw it out.
Fast forward two years later, and the fuse tripped inside the microwave after I forget a bottle sterilizer overnight, on Christmas Day.
I said fuck this, and went and got a Panasonic NN-SG158. The twist was that it looked like it was a different version of the first GE microwave we had from the same OEM, but a little reworked.
The board that I replaced is a Midea MD1001LSE EMLAA5G-S3-K VER17. Not an exact match to the OP but in the same family.
So you basically got exposed to microwave radiation. That's dangerous. Have you checked in with a doctor?
If you bypass the door interlocks and operate the magnetron with the door open and then stick your head into the cavity, you risk have your eyes pass through one of the microwave peaks in the standing wave pattern set up by the cavity. Extremely intense, localized heating within your eyeballs is never a good idea, and you risk burning your retinas or damaging your corneas or lenses.
The eyeball is large made of water and protrudes somewhat from the eye socket. Peering forward into the interior of the microcave cavity has the potential to expose your eye to the full brunt of the standing wave peak without much other body mass in the way to absorb the energy, creating the potential for that intense localized heating.
Or a YouTube video with a pack of microwave popcorn that spontaneously pops and burns and smokes.