Framework laptops are a ripoff [video]

It was relatively expensive, but in absolute terms the difference is minor; and now I have something where I don't have to worry about Samsung/Sony/ASUS/etc accidentally or even deliberately installing a back door, which I can repair at will (and I have - a key failed and I changed keyboard), which I can upgrade over time, where the keyboard is heaven to type on, where I can easily fit and change memory, disk and the battery, the hot-swappable external post interfaces are particularly noteworthy in their usefulness, I have full support for Linux from the get-go, and where I have actual real Support on the odd occasion I've needed it (and boy, have I not had that from Sony and Samsung in the past, when I've owned their products - in fact, I had one of the worse customer support experiences, beyond imagination, with Sony and their Vaio, back in the day).

It puts me in mind of a recent experience with our ISP. We had a five day outage. No notification that it had occurred, no notification when it ended, no explanation, no ETA, nothing. Radio silence. Also the customer support phone number wasn't working, as we discovered.

That's the Big Company experience.

If we had a local ISP we could use, you wouldn't even see me move.

With Framework, I have that, but for my laptop. It's been a God-send.