Ask HN: Anyone else having issues with Digital Ocean NYC3 networking?

1 pointexabrial2 comments

We've used Digital Ocean for years. But in the last few months, our bandwidth to their NYC3 datacenter is now measured in kb/s.

We've had numerous support tickets opened with them and nothing ever really gets resolved.

MTR traces shows one of their outbound peers is the problem and is experiencing major packet loss.

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Continuing from the previous response. We may have located probable tickets and the associated account with whatever information we had, and we have replied to the latest ticket too.

We are positive that the issue should be resolved. If not, please let us know while confirming the ticket number so we may proceed with it.

Here from DigitalOcean. Apologies for the negative experience.

Could you please share one of the ticket numbers that you created for support (preferably the latest one)? We can have it reviewed by our specialists.

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