The Six Stages of Field Service Support

This is an internet classic; I think I first read it postd on USENET.

Since I am going on my third visit to get my non-electronic washing machine fixed, this one came to mind.

It's getting harder to find on the internet, so part of the reason is to get it in the hands of the HN crowd. If you're new to this: Enjoy!

I just came back to say HN has become the biggest group of sycophant basement-dwelling losers you could possibly imagine.

The article should have been top 10, but not in this weak field.

/a greybeard