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Comment by iLoveOncall | Hacker News Reader

Oh yeah, really the worst, trying to retain a customer after offering them free service for a month! The outrage!

Nothing wrong with trying to retain a customer.

Being deceptive, misleading, unclear, and using dark patterns is the thing that Amazon is being criticized for. So much so the FTC is suing them over it https://www.ftc.gov/news-events/news/press-releases/2023/06/...

I miss the times when retaining customers meant providing really good value and customer service. I think there was at least a time in which Amazon would’ve agreed. Maybe not…

I remember once, what like 15 years ago or something, I got an email from some business that I was subscribed to that I’ve been unsubscribed and refunded some money as they see I’m not using the service I signed up for or maybe forgot about it and that I should reach out to them if I’m still interested.

Can’t even imagine that happening in this day and age. In fact big companies probably covet this demographic (subscribe and forget) and go to great lengths to secure them in their webs.

I really got moved just by reading this. Honesty is so rare these days. I can easily imagine if it happened today, the person responsible for that would be both fired and sued by the company for acting against its best interests.

Slack used to (still does?) credit unused licences to your account, people that have have a license provisioned but haven’t used the product during the billing period.

At certain size the customer is shareholder.

Amazon was an amazing bookstore in the early 00s.

It's not just 'offered'. It's stuffed in your face at every opportunity like a Jehovah's witness you can't get rid of. They're also trying to trick you in signing up.

But they're already a customer, just a customer without a subscription.

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