PayPal.com Gets a Makeover [UI]
paypal.com
paypal.com
What's more, you often cannot choose how many items to display per page or even search by keyword. This ensures that you have to click through page by page, enduring the slowness each time.
They're obviously aware of these problems, but the fact that they haven't fixed them in years would indicate that either their codebase or their organization (or both) is very inflexible.
Forget about destroying violins, for me this inability to adapt and improve their product is PayPal's main problem.
But yes, the terrible UI doesn't help either.
As for the internal UI, that's changing soon too. If you're interested in checking out the beta, activate in-store checkout with your PayPal account at paypal.com/anywhere and you'll see the new account design. Still have work to do but it's getting much better. I'm an employee so I have a bias, but I'm also a customer that's been bitching about the UI for the last 8 years as well. I'm really happy with the direction the site (and the company) is headed.
On the https://www.paypal.com/webapps/mpp/make-online-payments page,
There is a drop down menu to select currency. Let's say I want to select TWD (New Taiwan Dollar), it's "below the fold" so I've got to scroll down. I do this using the scroll wheel, which I use almost all the time. So I see it's near the bottom of the list (because TWD starts with a T which is likely to be at the bottom of an alphabetically sorted list) and do a quick flick downwards. However rather than going to the bottom of the list, the list suddenly disappears and I'm no longer able to select my currency! Unless I can scroll almost exactly the amount I need to, either the TWD option is not visible on the list or the list closes. Even if I scroll slowly there is still a large chance I have to try a couple of times before I'm able to select TWD.
It looks like when you scroll past the bottom, an instruction to close the list is triggered, and then the window containing the page scrolls down. I think that's the problem which can be fixed by preventing the drop down passing focus back to the window.
Also does this internal UI change also mean the adaptive payments checkout UI will be changing? Will you guys still try and force everybody to create paypal accounts?
Let me ask around on the adaptive payments checkout UI. There's a lot going on right now and it's hard to stay up on everything that I'm not working on directly.
Do you have any news when it would be available in the UK/Europe?
to address meric's concerns. It's a really great way imo to have a big dropdown.
11 seconds to load the login page? How on earth can anyone design a system that is that slow on a page that doesn't even load account details?
15 seconds to load the history page?
Loading the homepage 3.5 seconds?
It's ridiculous and I have absolutely no idea how anyone could write something so impressively slow. Notice the funny response from Paypal support "For the getting to the home page it only took 2 seconds and for logging in it only took 6.5 seconds."
Only 6.5 seconds to login lol?
I've also been experiencing other issues such as the cookies it set exceeding the maximum length allowed by the browser which means I have to delete the cookies and login again to continue.
Their website is awful, who cares about a new skin they have when the entire website for me is barely functional.
I can't wait for Stripe to get to the UK so we have some actual other viable options.
The rest of Paypal.com (i.e. the actual application) is still as terrible as ever...
As soon as I read that I closed the tab. I thought it was pretty much agreed by now that relying on the "wisdom of the crowd" is useless when it comes to things that require specialised skills like design.
Honestly, I wouldn't trust me to design a nice UI, why on earth would paypal.
One critizism. Some years ago, G started putting these little downward arrow heads at the right side of words, meaning "click the link to open a menu". That was great. It put the user in control (again) of UI elements.
Before, there was only "hovering opens menu", and that is terrible. While moving the pointer accross the screen, all kinds on UI elements jump open and vanish again. Its confusing, most of the time its anoying.
And Paypal? The put the arrow heads at the right of the menu words, but don't respect the click convention. The menus ficker open and close again when you move the pointer away from the menu word. That is not how the it should be.
I haven't looked at this new UI much, but I always found the old one to be pretty horrible, finding the right place for various tasks/settings was a pain in the ass.
So while I don't know if this update does "fix" it, I certainly disagree that it wasn't broken.
I'm confused, is this a sneak peak or something? If not this seems pretty disingenuous. All they have done is put a lick of paint on the front door. I would rather they spent their resources speeding up and streamlining the site, it is painfully slow and confusing to navigate.
At one point I was mistaken the site for the American Express site which shares very similar color palette.
The design also "feel" very Square (payment system) like to me.
I am surprised this rebranding effort hasn't touch the brand mark logo yet...
Other then that, looks like your standard bootstrap clone.
Regarding accepting payments from countries that are outside of PayPal networks, it really comes down to what is allowed by the local govt authorities around cross border transactions.
(seriously though, something like this is bold from a company that has been trying to educate users to be wary of sites pretending to be PayPal!)
Now the "you" part is unnecessary and quite demagogic.
It feels you intentionally tried to hide some of the common Bootstrap classes with your own names like "homepageHero" but went ahead and left some of the defaults like "button primary."
Also, why are there 1500+ lines of HTML, mostly consisting of whitespace?
The design is just okay, but the source code and lack of attribution is really shoddy.