Hacker News Reader

Comment by hungie | Hacker News Reader

Is Fastmail hitting the point where they feel compelled to add new features on top of a perfectly good email client, bogging it down and slowly turning a snappy, clean experience into a morass because they couldn't just let it be good and functional?

I hope not. I hope they are keeping it simple and clean.

View on HN

As a FastMail customer, I like simple and clean, but also support them testing innovative features. Products should test the user cohorts to try to better meet users where they are, this effort is continuous and always in tension.

Looks like a simple and non intrusive and potentially useful feature. Your concern seems unnecessary (for now). They may not be perfect, but they seem to be better than most SaaS companies as far as my experience with them goes. Their web app works, hasnt enshitified or gotten slow, they aren't shoving AI into their stuff afaik. Theyre alright imo for now.

Aside from not having quite as robust an anti-spam approach as gmail (at least at the start), fastmail has been faster and easier to use than gmail was for me, and that's extremely high praise. Even something as obscure as setting a custom color theme for the web UI is fast and painless. I thought getting off gmail would be difficult but it's been a breeze. (not an ad, though it sounds like one)

I have noticed more downtime in the last few months than the previous few years combined. I think they recently did a server migration so hopefully it's not an indication of anything more serious changing in their culture.

The rollout popup was extremely intrusive in my experience.

Part of the implied deal I get for paying for a service is they don't feel the need to enshittify it. Here's hoping this will be a useful value-add.

Reply on news.ycombinator.com