Better Customer Feedback?

I worked on a startup for 2 years, and my biggest pain point was customer feedback. I know startups, including mine, mostly use surveys and emails to contact customers. Some more recent startups have gone a little more modern with Slack channels, maybe reddit etc. My thought is why not create a reddit type platform specifically intended to facilitate user/founder and user/user interaction. That seems way more engaging than surveys, or siloed emails.

I am looking for ONE startup to work closely with as I try to make customer feedback better. Essentially, I'm just as invested as you to ensure you are getting good feedback.

You can check out the website here: https://thecontor.com. I'm very happy to build any features into it, as long as you can justify how it improves the experience.

Good luck to everyone building stuff. Godspeed.