It is cheap, good it is not.

You can complain about AWS and GCP support as much as you want, but given their sheer volume it is an accomplishment how rarely you actually need it. The situation when you need it is of course a different thing and I understand that satisfaction there greatly varies. Their support might be hit or miss, but at least their processes are streamlined and tried and tested enough to have you rarely need it.

With Hetzner on the other hand, if you use them seriously you will run into a situation where you need support sooner than later and my experience with that always has been abysmal.