> Replace Boeing with Facebook/Google, and it still sounds strange to feel bad for the workers at those companies when the executives make bad decisions like chasing profits over all. I mean, why?
Because there are people working at Boeing, people like you or me, who poured their heart into the project and the institution sapped their energy away and made their efforts ultimately worse than futile.
There was someone working at Boeing who spent years of their life qualifying those thrusters. They tried their very best. Perhaps they even batted for more testing. Or more analysis. Or perhaps they didn't because they didn't know better, but they still spent their best effort to do a good job.
And when they heard that the engines are acting up they probably felt like a trap door has opened under them. They felt that sinking feeling in the pit of their stomach. Either angry that they haven't caught this in testing, or angry that they haven't approved their request to test more.
Years and years ago they proudly told their mom/girlfriend/drinking buddies that they are working on a beautiful spaceship. And they were very proud of the project. And now all those people have heard that their spaceship is a liability. All that good feeling turned ash in their mouth.
There are people at Boeing who worked very very hard the last few weeks (months?) trying to uncover what is wrong with those thrusters. There are others who spent endless hours in meetings with NASA discussing risks and explaining tests and arguing persuasively that the space ship is fine enough to ride. And it is not really their individual fault that the spaceship is not fine.
And even worse, there are people who spent years of their life designing and building flawless systems. And they did a great job and built their subsystem really really well. Well made, high quality products. Yet nobody will think of their stuff positively because some other subsystem failed.
It is kind of like you are working on a beautiful great pyramid. (FYI pyramids were not built by slaves.) And you work hard, and quarry stone all day, and shape it, and push it and pull it and you really really do your best job. You are really a champ. And you should deserve to celebrate in the sun with your team mates the beautiful pyramid. But unfortunately you are not one of the lucky ones working on Khufu's pyramid, you are on the team which works the second pyramid built for Sneferu. And something is wrong with the plans. Or the foundations, or the site selection. Or the rocks are not strong enough. Nobody really knows but even though you are doing a great job individually the damn thing is collapsing in front of your eyes. And it will be known forever as the "bent pyramid". And it sucks. And you feel bad. And that is sad and we should feel bad for those people.