Aside: Hey Cliff, love your work and efforts, glad to hear you're retiring too.
Yeah, we had another issue with Chase like yours and the article's. Finally got around to letting Chase know that a family member had died, took a little while, because, duh. We were all on the accounts together. So, Chase then goes and makes us all down as dead. Freezes everything, then started up the process to put up the money for probate to our various estates (?!). Luckily, we get daily emails about this and were able to go and start everything back up again. It's still no where near finished up, after about 5 months of weekly visits. They managed to make us undead in their system, but then a week later it would revert. No one ever knew what was going on and still don't. Eventually managed to get a check of all the cash in the checking and savings accounts and have gone and put it all with a local credit union. However, about $120k of retirement savings from my dead family member are still locked up in Chase. No amount of records from the county or newspaper obits or hospice forms can convince Chase that the deceased is actually dead. They, and I am not joking here, said that my family member has to sign off on declaring their death to Chase.
Chase, never again.
I want to be clear to the other readers here: This is your warning that 'something is rotten in Denmark'. When another large fiscal crisis starts up again in ~3 years, you'll now know it's because these banks have become too big to operate, not just fail. Cleaning out that mess is going to be a lot harder than 2008, as all their internal records stink.