Stripe is likely to destroy your business
I don't want to be petty or unreasonable. I just want communication from them.
Facts:
2 year old company. Management Consultant & Marketer.
Process only through invoices with signed contracts
Processed over 753k last year
1 Fraudulent chargeback from a bad client STILL UNDER CONTRACT
Situation
1 client fraudulently charged back 16k while in month 6 of a 12 month contract.
Stripe shuts the account down but strangely continues to process its just I have a 60-90 day hold.
I open another account using the same LLC. After business review Stripe inputs a 30% reserve (totally rational).
I sign a 24k client. Charge 24k.
Problem.
Stripe completely shuts that account down. No charges or payouts. Wants me to submit EIN, bank statements, & my contract.
I do.
I get an email from support saying I failed the appeal and the charges will be reversed to the customers and they will no longer support my business.
But the old account doesn't have the same problem. Just a 60-90 day hold on my payments.
Support isn't helpful. I even email Patrick.
Crickets.
Now they aren't shutting down my account. They are not reversing the charges like they said they would (I want them to).
The payout date on the 27,139 in my account keeps shifting 2 days.
They won't tell me what of my charges qualify for reversal. They also state they will pocket everything else that isn't reversed.
I feel like I have been robbed.
I'm going to wait my 5 days then tell all my clients to dispute. This pisses me off because next week I have to pay for travel out of pocket to service a client whose payment is tied up in this.
I don't want to stoop to this level because I hate lawyers and hate threats even more.....but if the disputes don't work and Stripe doesn't act right & reverse all charges in their shutdown immediately, my attorney will sue in Florida for tortious interference with a contract in force.
27k isn't a lot of money but the more I research the more abuses I see from Stripe.
I don't think I'm the only one here and it's going to take a class action lawsuit to stop these abuses from continuing since our government won't regulate them like the bank they truly are.
Just tell me what is going on Stripe. I understand business and risk.
But this lack of communication is unacceptable