How we communicate signals seniority
yuezhao.substack.com
yuezhao.substack.com
"When art critics get together, they talk about form and structure and meaning. When painters get together, they talk about where to get the best turpentine." (Picasso, supposedly [1])
To be generous to OP, I think their point is about how to communicate in an elevator pitch, or a resume bullet point, or the first few minutes of an intro call. And in those contexts, OP is pretty reasonably correct.
What it comes down to is details.
The person citing numbers about growth, hiring, or whatever is proving they know the details of the work. And that's a great start.
The next step for the interviewer comes in following up to find out whether they actually know the details of how the work was done, why it was done that way, what was good or bad about how the work was done, and why it's good or bad.
A good follow-up question would be something like: "Great, please walk me through the story of how you took ${METRIC} from A to B, what you think went well, and what you think went poorly." That should yield a solid 10-15 minute (or more) discussion where the executive candidate can prove they have the ability to handle both minute details and grand strategy at the same time, as well as the discretion to know when they're supposed to be doing which one.
Failure to do this on the part of the interviewer is how a company ends up with so many sub-par executives. And a failure on the part of the executive to push themselves in this way, in the first place, is how our industry has ended up with so many sub-par executives.
There's always that tension, but IMHO I watched it tip over into something ugly over 7 years from 2016 - 2023
> I led a project to refactor the core code base and make performance improvements which accelerated development speed by 30% and decreased app size by 50%, leading to 10% in app installs.
>
> (please note all numbers are illustrative)
In my experience, it's more like "please note all numbers are bullshit". I agree with you, in that whenever I see numbers like this I would say 5 out of 10 people are totally making them up, 4 out of 10 are taking credit for a large team effort, and maybe 1 in 10 has a real right to say he was responsible for that metric change. So the problem is that even if you're that 1 out of 10 person, the interviewer may be coming at this with the attitude of "90% of people are bullshitting".I feel like the article is "half right". Yes, I want to know how you drove business outcomes, but I really really care what you actually did. I've been in too many interviews where people could talk a good game but then when I tried to drill down into specific actions the interviewee took, I felt like that consultant from Office Space: "What would you say ya did there??"
I want to know lots of specifics about how you approached the work because that is the only way I can read between the lines and gain a lot of information about your experience and general style.
I have no interested in the stats because they don't help me understand how your capabilities+style will actually translate to the role.
Discussing impact also communicates that you're impact-oriented, which often indicates maturity and seniority to many readers.
"who cares how well the feature did"
This indicates lack of seniority to many CV readers, especially startups. "Who cares"? Literally every single person who was at your startup before it failed because people were too focused on tech and not enough on the product, the business, or the users. How many startups have such a thing written on their tombstone?
To quote the article's giant pull quote at the bottom:
"The more you describe the “How”, the more Junior I think you are."
How exactly do you know that? Unless you're a manager or something, how do you know that the company got say, 30% more users and 20% more repeat views after they changed the sign up process?
For an awful lot of companies, the tech department flat out doesn't know what the stats are like for their site/app, or care enough to track the direct impact of their work.
Is that a good thing? Absolutely not, but it seems like a depressingly common one nonetheless.
The only responses I got out of that were "generally we can tell if you're embellishing, and the hiring manager can probably tell, so don't lie!" without much further deliberation.
I was hoping that the anonymity would grant them the ability to say the quiet part out loud, but I guess I shouldn't have expected much.
Realistic: Redeveloping the login page for the site increased return users by 30%
Unrealistic: Reveloping the login page for the site increased return users by 300%
Being the best at turning bug fixes or UI tweaks into a flashy story. This signals myopic focus on apearances over real world outcomes.
Its great if you're a technical person who has a clear vision for your product, if its not a product anyone else needs however, its not gonna do much good for you.
You can communicate understanding of the business without falling into BS slop.
Truly senior people have made such significant and real contributions that (a) their resume is mostly an afterthought and (b) the story
It is funny since one can make outrageous claims on one's resume about impact without needing to prove anything. This doesn't work the same for the "how".
Rustified a monolith with 99% SLA, SW.
Owned revenue stream that brought in 40MM with 20% YoY growth on 80% margin -> Business.
You can do either, but you probably don't have time to do both.
"""While it may be “useful” to do that refactor or redesign, or work on an annoying bug"""
Shortest but not sweetest time-capsule to an already-dead moment in our collective past, IMHO
> The altitude of your communication signals your seniority and experience.
It's not mentioned anywhere which is the superior (to the author) response. This article is so vague that, at the end, I still could not tell which one the author preferred.
> new product from 100 to 10,000 users
It means, "I made money for my prevoius employer, I'l make money for you $$$$."
But my version is too vage, so the hiring boss don't belive it. With some numbers it's more realistic.
I mean, I appreciate reading the concrete numbers because it gives a more detailed trampoline into interesting discussions, but don't for a second imply you, as an individual, had very much agency over the outcome at all. That would border on clinically meaningful hubris.
(I guess this opinion makes me low in seniority?)
"At a big IT company, I migrated the CRM to a new system and the revenue went up with 6%".
Right.
Frankly, neither.
The first is intentionally written to be as dull and disinterested as possible, and so comes off poorly (presumably because it was designed to).
The second is a meaningless out-of-context number and corporate speak soup that doesn't really tell me anything about the prospective hire.
Obviously, this was written by and for executives in product orgs... and maybe it makes more sense there. But I'd balk at hiring anyone who talks like this into an engineering org, even at the executive level.
1. First tells me their role/career/place on a team ("I'm a widget frobnicator")
2. Tells me what skills they have ("I specialize in frobnicating mistuned widgets")
3. Tells me what that does for their employers/clients ("We got that big widget over at MegaCorp fixed up")
4. Then puts numbers to it all ("That made millions of users' experience faster and freed up ten thousand servers")
Fill me with buzzwords or BS me with statistics alone, and I'm not interested. Yin and yang go together.