The customer should confirm "I know this is a scam, release my money anyway, I take full responsibility". It's necessary to release the bank from any liability in this sort of situation. From the article it sounds like a scam.
[1]: https://www.psr.org.uk/publications/policy-statements/ps233-...
I keep screenshots of banking websites warning about scams and phishing attempts as well as screenshots of articles in online newspapers about phishing attacks being on the rise. It's pure insanity.
Then don't succumb to the banks pressure to switch to their mobile apps - which block screenshotting.
True. Look how many trust banks...